Last updated: 26 October 2026
Who this policy applies to
This cookie policy applies to the website and web shop superstar.nl, operated by Industrie- en Handelsonderneming Superstar B.V., Florijnstraat 12, 4903 RM Oosterhout, the Netherlands. It supplements our privacy statement, which explains which personal data we process and what rights you have.
What are cookies?
A cookie is a small text file that a website stores in your browser. Similar techniques, such as local storage, keep data in your browser in the same way. Where we say "cookies" below, we also mean those techniques.
Which cookies do we use?
Necessary cookies (always active)
These cookies are needed to make the website and the web shop work: logging in, remembering your cart, storing your cookie choice and protecting forms against abuse. Under Dutch law (article 11.7a Telecommunicatiewet) they do not require consent.
| Type | Set by | Purpose | Retention |
|---|---|---|---|
| Cookie choice | Superstar | Remembers your cookie choice so we do not ask again on every visit | 1 year |
| Login session | Superstar | Keeps you logged in to your account | 30 days |
| Cart (browser storage) | Superstar | Stores your cart and links it to your account | Until you clear your browser data |
| Quick-order draft (browser storage) | Superstar | Keeps the rows you entered in the quick-order form | Until you clear or submit the form |
| Dismissed site notice (browser storage) | Superstar | Remembers that you closed a notice on the site | 7 days |
| Bot protection | Cloudflare | Protection against bots and abuse; Cloudflare Turnstile protects our forms | Up to 30 minutes |
Analytics cookies (only with your consent)
With your consent we use Google Analytics 4, provided by Google Ireland Ltd., to see how the web shop is used: which pages and products are viewed and where visitors drop out of the ordering process. We use that information only to improve the shop. Until you consent, no Google script is loaded and nothing is sent to Google.
| Type | Set by | Purpose | Retention |
|---|---|---|---|
| Analytics cookies | Google Analytics | Distinguishes visits and tracks sessions within our Analytics account | Up to 2 years |
We do not use Google Analytics for advertising: consent for advertising cookies is always set to "denied" on our site. Google may process the data in the United States. See the Google privacy policy and how Google uses information from sites that use its services for more information.
Third-party content
Our contact page shows a Google Maps map. It is only loaded after you click "Load map". From that moment your IP address and browser details are sent to Google and Google may set cookies. The Facebook and YouTube buttons are plain links: no data is shared with those parties until you click them.
Giving, refusing or withdrawing consent
On your first visit we ask at the bottom of the page whether you accept analytics cookies. "Reject" is just as easy as "Accept" and has no effect on your use of the website or the web shop. We keep your choice for one year.
You can change or withdraw your choice at any time via the "Cookie settings" link at the bottom of every page. If you withdraw consent, we switch Google Analytics off immediately and delete the analytics cookies. If we change this policy materially, we ask for your consent again.
You can also delete or block cookies in your browser at any time:
If you block necessary cookies, logging in and ordering may stop working.
Changes
We update this policy when we start using other cookies or when the rules change. The date at the top shows the latest change. For a material change we ask for your consent again.
Questions and complaints
Do you have questions about this cookie policy, or a request about your data? Contact us:
Industrie- en Handelsonderneming Superstar B.V. Florijnstraat 12 4903 RM Oosterhout The Netherlands +31 (0)162 457 400 privacy@superstar.nl
You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.